快融化了

 

工作後，

撰寫商用書信或EMAIL跟客戶洽談合作事宜是避免不了的，

剛開始寫商用書信時，一頭霧水不知該從哪下手，

尤其是英文商用書信最讓人一個頭兩個大了！

 

 

 

商用英文書信、正式英文EMAIL究竟要怎麼寫呢？

該怎麼稱呼對方？怎麼講重點？

又應該如何有禮貌地結束信件？

如果你有以上所提到的疑惑，

這篇文章提供一系列商用英文書信的範本，

讓你職場應對超得體。

 

 

在正式進入商用英文書信主題前，

首先，來個重點提示

在寫商用英文書信的時候最重要的是語氣和文法，

尤其是跟 native speaker 溝通的時候要特別注意文法喔。

 

 

 

 

商用英文書信範例 (一)

【回覆對方的來信】

We have received with many thanks your letter of May 20.

感謝您五月廿日的來信。

 

 

原文範例

Dear Sirs,

We have received with many thanks your letter of May 20, and wish to express our sincere gratitude for your kindness in publishing our wish in your 「Trade Opportunity」.

We believe the arrangement you kindly made for us will connect us with some prospective buyers and bring a satisfactory result before long.

We thank you again for you taking trouble and wish to reciprocate your courtesy sometime in the future.

 

 

翻譯範例

敬啟者：

感謝您五月廿日的來信，對於您的「商務機會」刊物中刊登我方的訊息，表達我方誠摯的謝意。

我們相信您為我方善意的安排，將會讓我方獲得一些有機會的買家，長久之後會有令人滿意的結果。

再次感謝您撥冗協助，希望將來有機會報答您的協助。

 

 

 

 

 

 

 

 

商用英文書信範例 (二)

【回覆議價】

Up to now we can not entertain your counteroffer.

我們至今無法接受你們的議價。

 

 

原文範例

Dear David,

We appreciate your counteroffer of August 10 about our goods.

As the market is advancing your suggested price is rather on the low side. Up to now we can not entertain your counteroffer. With reference to the goods you ordered, we have decided to accept your order at the same price as that of last year.

As our stocks are running short, we would advise your order as soon as possible.

We trust you will now attend to this matter without further delay.

 

 

翻譯範例

親愛的大衛：

感謝您八月十日對我們產品的議價。

由於市場看好，貴公司建議的價格偏低。我們至今無法接受你們的議價。關於貴公司訂購商品，我們決定按去年價格接受貴公司的訂單。

因為我們的現貨逐漸短缺，我方建議您盡速下單。

我方相信貴公司會毫不延誤地關心此事件。

 

 

 

 

 

商用英文書信範例 (三)

【取消報價】

We regret we are not in a position to accept the order at the prices.

很抱歉無法按此價格接受訂單。

 

 

原文範例

Dear Sophia,

We have received your letter of July 2.

As wages and prices of materials have risen considerably, we regret we are not in a position to accept the order at the prices we quoted half a year ago. I am afraid we have to make a new offer for you. In view of the long continuance of your patronage, We shall do our utmost to do at the limit despite the enhanced cost of production.Please find the attached prices list and our best offer for our products.

We hope you will be satisfied with our quotation.

 

 

翻譯範例

親愛的蘇菲亞：

我們已經收到您七月二日的信件。

由於工資和原料價格大幅度上漲，很抱歉無法按我方半年前所報價格接受訂單。有鑑於貴公司長期持續的惠顧，雖然生產成本提高，我方仍將盡力以限價成交。請參考附件價格表和我們所提供最優惠的產品價格。

我們希望貴公司能對我們的報價感到滿意！

 

 

 

 

 

商用英文書信範例 (三)

【代理權談判】

We recommend ourselves to act as your sole agent for your camera in Taiwan.

我方自我推薦作為貴公司相機在台灣的獨家代理商。

 

 

原文範例

Dear Sirs,

BCQ is a reliable company with wide and varied experience in the line in Taiwan.

Having had an experienced staff of sales representatives and many excellent show rooms, we recommend ourselves to act as your sole agent for your camera in Taiwan. Enclosed is our Agency Contract No. 278 in detail.

Thank you for your time, and we are looking forward to hearing your reply as soon as possible.

 

 

翻譯範例

敬啟者：

BCQ公司為一家在台灣信譽可靠的公司，在此行業擁有豐富的經驗。

我們擁有經驗豐富的銷售人員和許多一流的陳列室，我方現今自我推薦作為貴公司相機在台灣的獨家代理商。請詳見附件編號278代理權合約明細。

感謝您的撥冗，我方期待盡快得到您的回覆。

 

 

 

 

 

 

商用英文書信範例 (四)

【財務信譽諮詢】

Any information you may give us will be held in absolute confidence.

任何您所提供的資訊絕對會私下地進行。

 

 

原文範例

Dear Sir,

OPC Co., who has recently proposed to do business with us, has referred us to your bank.

We should feel very much obliged if you would inform us whether you consider them reliable and their financial position strong, and whether their business is being carried on in a satisfactory manner.

Any information you may give us will be held in absolute confidence and will not involve you in any responsibility.

We apologize for the trouble we are giving you. Any expenses you may incur in this connection will be gladly paid upon being notified.

 

 

翻譯範例

敬啟者：

OPC公司最近要求和我方能有商業往來，對方指示我方向貴銀行查詢。

貴銀行如能提供我方，有關於此公司是否為一值得信賴的公司、對方財務是否健全、對方業務資格是否符合等事項，我方將不勝感激。

任何您所提供的訊息將完全在秘密中進行，無須貴銀行擔負責任。

對於所造成的困擾我方感到很抱歉，任何因此而發生的費用，經正式通報後，我方將會願意支付。

 

 

 

 

 

 

商用英文書信範例 (五)

【拒絕對方提出的合作計畫】

We regret to inform you that we are not in a position to enter into business relations with any firms.

我們很遺憾地通知您，我們無法和其他公司洽談商務事宜。

 

 

原文範例

Dear Sirs,

Thank you for your letter of May 4 proposing to establish business relations between our two firms.

Much as we are interested in doing business with you, we regret to inform you that we are not in a position to enter into business relations with any firms in your country because we have already had an agency arrangement with Go Go Trading Co., Ltd. in Taiwan. According to our arrangement only through the above firm, can we export our products to Taiwan.

Under the circumstances, we have to refrain from transacting with you until the agency arrangement expires. Your letter has been filed for future reference.

Thank you again for your proposal and your understanding of our position will be appreciated.

 

 

翻譯範例

敬啟者：

感謝您五月四日來函欲和我方建立雙邊商務關係。

儘管我方對於和貴公司建立商貿關係非常有興趣，我們卻必須遺憾地通知您，因為我方已和台灣的GoGo有限公司有代理協議，所以我方無法和任何在貴國的公司有商務關係。根據協議，我方惟有透過上述公司才得以出口我方產品至台灣。

在此情形下，我方必須抑制與您的合作直至協議到期為止。貴公司的信件已被存檔以備將來的合作可能。

再次感謝您的提議，您能考慮我方的立場將使我方感激不盡。

 

 

 

 

 

 

商用英文書信範例 (六)

【久未接獲訂單】

We have not received your order since last October.

自從去年十月我們就沒有接獲您的訂單。

 

 

原文範例

Dear Chris,

We have not received your order since last October. We need to find out what the trouble has been. Was our service not satisfactory to you? Or did we do something wrong?

It is our policy to render the best service to customers. You have always been considered as one of our regular customers, for you have given us remarkable patronage. We need you and we do not want to lose your business. We hope to have the pleasure of serving you again soon.

Your kind reply will be much appreciated.

 

 

 

翻譯範例

親愛的克裡斯：

自從去年十月我們就沒有接獲您的訂單，我們需要查明發生了什麼問題。是我們的服務您不滿意或是我們做錯了什麼事？

提供服務給我們的客戶是我們的宗旨。因為貴公司出眾的業績，被視為是我們長久以來的老客戶。我們需要也不想失去貴公司的生意。我們希望還有機會為您服務。

您的善意回覆，我們將不勝感激。

 

 

 

 

 

商用英文書信範例 (七)

【確認合約】

Please check all the terms listed in the contract.

請您檢查一下合約的所有條款。

 

 

原文範例

Jeff,

I'm glad that we've agreed on terms of the agency after the past four months.

Enclosed is our Agency Contract No. 278 in duplicate, a copy of which please sign and return to us for our file. Please check all the terms listed in the contract and see if there is anything not in conformity with the terms we agreed on.

Can you speed up the contract and let us have it next Friday? your special attention to this will be highly appreciated.

 

 

翻譯範例

傑夫：

很高興在過去四個月中，我們就代理權一事取得了一致的意見。

茲附上我方代理權編號278號合約，一式兩份，請署簽其中一份，並將它寄回我方存檔。請您檢查一下合約的所有條款，看看是否與我們達成協議的條款有不相符的地方。

你們能不能加快簽訂合約的速度，下星期五就給我們呢？承蒙特別關照此事，我方將不勝感激。

 

 

 

 

 

商用英文書信範例 (八)

【取消訂單】

We regret that we have to cancel our order.

很抱歉，我們不得不取消訂單。

 

 

原文範例

Dear Oliver,

Thank you for your arrangement. We have received your goods yesterday. But I'm sorry to say this quality is not so satisfactory.

I would say that it was unwise of you to supply such unqualified goods. We regret that we have to cancel our order because of the inferior quality of your products.

For all consequences arising from cancellation, We consider that you are all held liable.

We recommend this matter to your prompt attention.

 

 

翻譯範例

親愛的奧利維：

謝謝您的費心安排。我們昨天已經收到您的商品。但是很遺憾，這個品質不太令人滿意。

我只能說您所提供不符合規格的商品是非常不明智的。很抱歉，由於貴公司產品品質低劣，我們不得不取消訂單。

我方認為貴公司對於取消訂單所引起的一切後果，應負全責。我們建議您立即針對此事回覆。

 

 

 

 

 

以上商用英文書信範例，

有沒有發現句型、用法都有跡可循，

撰寫商用英文書信沒有想像中如此複雜。